Apple stores in the United States have started accepting returns for the Vision Pro glasses. Even if the glasses have been used, the company allows users to return them within 14 days of purchase.
Certainly, there has been a variety of feedback from Vision Pro users. According to a report by Bloomberg, there are five common reasons why users are returning these high-tech glasses:
- Heaviness and Discomfort: The Vision Pro glasses are bulky and uncomfortable to wear. Users find it challenging to control them effectively.
- High Price Tag: Considering the number of available applications and video content, the Vision Pro’s price feels steep. Some users are experiencing buyer’s remorse after shelling out around $3,500 plus tax.
- Limited Workplace Advantages: Surprisingly, the Vision Pro doesn’t offer significant additional benefits over using a Mac connected to an external display for work.Glare and Limited Visibility: The glasses’ screen emits excessive glare, and the field of vision is restricted. Prolonged use can lead to eye strain.
- Glare and Limited Visibility: The glasses’ screen emits excessive glare, and the field of vision is restricted. Prolonged use can lead to eye strain.
- Isolation: Vision Pro wearers feel cut off from family and friends. There haven’t been many shared experiences yet.
Of course, there’s another reason: some users simply want to try out the glasses without committing to the hefty price tag. However, they’re unlikely to share this reason with Apple employees.
Apple’s decision to allow returns within a specific timeframe indicates a commitment to customer satisfaction. It also reflects the company’s awareness of the challenges users are facing with the Vision Pro glasses. As technology continues to evolve, it will be interesting to see how Apple addresses and improves upon these feedback points in future iterations of their augmented reality products.
